Your Order's Journey,
From Our Hands To Yours
Unlike factory orders, your piece is made after you place it — hand-crafted, quality-inspected, and carefully packaged before it ever reaches a courier. This page explains exactly what that journey looks like, how long it takes, and what happens if anything goes wrong.
Free shipping
on orders above ₹999
30-day returns
on non-personalised items
2-year warranty
against manufacturing defects
8 countries
international delivery
The ArtisanKart Delivery Promise
Five standards we hold ourselves to on every single order — not marketing promises, measurable ones.
12-Point Quality Check
Every piece is inspected across 12 criteria before it ever reaches a shipping box.
Plastic-Free Packaging
Kraft paper, recycled foam inserts, double-walled boxes — nothing reaches you in a plastic bag.
Fully Insured Shipments
Every order is insured from workshop to doorstep. If transit damages it, we replace it — full stop.
Trusted Delivery Partners
We ship with Delhivery and Blue Dart — couriers chosen for reliability, not cheapest rate.
Real-Time Tracking
Track both your artisan stage progress and live courier location from a single page.
What Happens After
You Place Your Order
Every order follows this 8-step journey. Each stage is tracked on our Track My Order page so you're never left wondering. Here's exactly what we do and why it takes as long as it does.
Order Placed
Your order enters our queue and is assigned to an artisan who specialises in your product type.
Payment Confirmed
Payment processed securely via Razorpay. You receive an order confirmation SMS and email with full details.
Crafting Begins
Your artisan selects the wood grain by hand, shapes, sands, and applies the base finish. No machines. No shortcuts.
Personalisation
For engraved or calligraphy orders: we send your digital mockup first and begin only after your explicit approval.
Quality Inspection
12-point quality check: structural integrity, finish evenness, dimension accuracy, personalisation correctness, and packaging suitability.
Packaging
Wrapped in recycled kraft, cushioned in custom foam, sealed in double-walled corrugated. Gift options applied here too.
Dispatched
Handed to Delhivery or Blue Dart. Tracking number sent via SMS and email. Workshop tracking on Track My Order goes live.
Delivered
Your handcrafted piece arrives at your door — insured, intact, and exactly as you approved it.
- Instant
Order Placed
Your order enters our queue and is assigned to an artisan who specialises in your product type.
- Within 5 minutes
Payment Confirmed
Payment processed securely via Razorpay. You receive an order confirmation SMS and email with full details.
- 1–3 business days
Crafting Begins
Your artisan selects the wood grain by hand, shapes, sands, and applies the base finish. No machines. No shortcuts.
- +1–4 daysPersonalised orders only
Personalisation
For engraved or calligraphy orders: we send your digital mockup first and begin only after your explicit approval.
- 1 business day
Quality Inspection
12-point quality check: structural integrity, finish evenness, dimension accuracy, personalisation correctness, and packaging suitability.
- Same day as QC
Packaging
Wrapped in recycled kraft, cushioned in custom foam, sealed in double-walled corrugated. Gift options applied here too.
- Day 5–7 typical
Dispatched
Handed to Delhivery or Blue Dart. Tracking number sent via SMS and email. Workshop tracking on Track My Order goes live.
- Day 7–14 total
Delivered
Your handcrafted piece arrives at your door — insured, intact, and exactly as you approved it.
Standard total timeline (non-personalised)
Personalised orders: add 2–4 days. Express crafting add-on reduces workshop time by ~35%. Metropolitan delivery often arrives 1–2 days ahead of estimate.
Shipping Information
All times are business days (Monday–Saturday). Personalised order timelines include an additional production window — see Section 5 below.
Domestic Shipping
Across India
Standard processing
After crafting is complete
3–5 business days
Standard delivery
India-wide, door-to-door
7–10 business days
Express delivery
+₹149, select metros only
2–4 business days
Shipping charges
₹79 flat below ₹999
Free above ₹999
Personalised orders
Added to standard crafting time
+2–4 days
COD availability
Check at checkout
Select pin codes
Express Crafting add-on (₹299) available for personalised orders — reduces workshop time by ~35%.
International Shipping
8 countries currently
Standard processing
Crafting + export documentation
5–7 business days
Delivery estimate
Varies by country
12–21 business days
Shipping charges
Based on weight & destination
Calculated at checkout
Customs & duties
HS Code 4420 (wooden handicrafts)
Buyer's responsibility
Countries supported
IN, US, UK, CA, AU, AE, SG, DE
8 countries
Tracking
SMS + email updates
Full tracking
A Certificate of Artisan Authenticity is included with all international orders — useful for customs classification.
Primary couriers: Delhivery & Blue Dart (domestic) · FedEx & DHL (international) · All shipments are fully tracked and insured
How Personalised
Orders Work
Personalised pieces follow a slightly different workflow — you approve the design before a single mark is made. This protects you and ensures the result is exactly what you imagined.
You Place Order
Personalisation details confirmed at checkout
Mockup Sent
Digital preview emailed to you for approval
You Approve
One free revision included, no extra charge
Crafting + Engraving
Artisan works post-approval — never before
Quality Check
12-point inspection includes personalisation accuracy
Dispatched
Tracking SMS + email sent on dispatch
Additional Time by Personalisation Type
Text engraving
Names, dates, short messages up to 40 chars
Logo engraving
Brand mark engraved directly into wood
Hand calligraphy
Painted in gold or black ink by a calligrapher
Custom dimensions
±30% size changes; larger requests quoted separately
All personalisation times are in addition to standard crafting time. Production begins only after you approve the digital mockup — so your timeline includes your approval window too.
Packaged With the
Same Care It Was Made
An artisan spends days making your piece. We're not going to let it arrive damaged because we cut corners on packaging. Every box that leaves our workshop is packed to survive a rough courier journey — and arrive looking like a gift.
100% Plastic-Free
All packaging materials are recyclable. No bubble wrap, no polystyrene, no shrink film. We planted 200+ trees last year to offset our cardboard use.
Custom-Cut Foam Inserts
Each product is nestled in a foam insert cut to its exact dimensions — no rattling, no shifting in transit.
Recycled Kraft Paper Wrap
Products are wrapped in unbleached recycled kraft paper before being placed in the box. No plastic wrap, ever.
Double-Walled Corrugated Box
Our outer boxes use double-walled corrugated cardboard — significantly stronger than standard e-commerce packaging.
Gift Packaging Option
Add premium gift wrapping (₹99): satin ribbon, embossed tissue, and a handwritten message card from our team.
Track Every Stage,
Not Just the Courier
Most brands only show courier status. We show you where your piece is in the workshop too — so you're never left wondering why there's no courier update yet. Your order is being made. Here's exactly where it is.
Track My OrderPhase 1
Workshop Tracking
From the moment your order enters the queue, Track My Order shows you live artisan-stage updates — Crafting, Personalisation, Quality Check, Packaging. This is unique to ArtisanKart.
Phase 2
Courier Tracking
Once your order is dispatched, a tracking number is sent via SMS and email. Paste it into the courier's portal — or use our Track My Order page which shows both workshop and courier status in one place.
Tracking goes live once dispatched. Workshop updates are visible as soon as your order enters the crafting queue — usually within 1–2 hours of payment confirmation.
Returns Made
Human, Not Bureaucratic
We have a 30-day return policy for standard items. We've written it in plain English, not legal language — because you deserve to understand exactly where you stand.
Eligible for Return
- Unused item in original, undamaged condition
- Returned in original packaging within 30 days of delivery
- Non-personalised products only
- Manufacturing defects (any item, any time window)
- Wrong item received
- Item arrived damaged
Not Eligible for Return
- Personalised items (change-of-mind) — made for you, can't be resold
- Items showing signs of use, assembly, or modification
- Items returned without original packaging
- Damage caused by misuse, water exposure, or improper care
- Custom commissions placed specifically for you
How to Return an Item
Contact Us
Email care@artisankart.shop or WhatsApp +91 98765 43210 with your order number and reason.
Free Pickup Arranged
For defective or wrong items, we arrange a free pickup from your address. For change-of-mind, a ₹99 reverse pickup fee applies.
Item Inspected
Once we receive and inspect the return, we verify the condition and the reason for return. You'll receive an email at each step.
Refund Processed
Refund initiated within 2 business days of inspection. UPI refunds: 24–48 hrs. Card/net banking: 5–7 days.
Our Policy on Custom
& Engraved Pieces
Personalised items are made specifically for you and cannot be returned for change of mind — that's standard practice for bespoke goods. But if something goes wrong on our end, we make it right. Completely.
Why personalised items can't be returned for change of mind
Your piece was made exclusively for you — the wood was cut, shaped, and engraved with your specific text. It cannot be resold or modified for another customer. This is true of all bespoke artisan goods, from tailored clothing to custom jewellery. However, this policy only applies to change-of-mind — never to our errors.
Fully Covered — If It's Our Error
- Wrong text engraved (different from what you submitted)
- Wrong placement — engraving on incorrect side or position
- Wrong product — different item sent to you
- Item arrived damaged due to packaging failure
- Mockup approved but production differs significantly from proof
Result: 100% replacement at no charge, or full refund — your choice.
How our approval process protects you
Digital Mockup First
We send a digital proof within 12 hours. Nothing is engraved until you approve it explicitly.
One Free Revision
Not happy with the layout or font? We revise at no extra charge before starting production.
We Own Our Mistakes
If the finished piece doesn't match the approved mockup, it's fully replaceable at our cost.
Modification window
Personalisation text can be changed within 12 hours of ordering — before the mockup is prepared. After that, changes may incur a ₹250–₹800 rework fee depending on stage. Contact us via WhatsApp for the fastest response.
Damaged or Incorrect
Item? We Fix It.
All our shipments are fully insured. If your order arrives damaged, has the wrong item, or doesn't match your personalisation approval — it's our responsibility, not yours. Here's exactly what to do.
Document the damage
Take photos of the damaged item and packaging immediately — ideally during or just after unboxing. Close-ups help us file an insurance claim quickly.
Within 48 hours of delivery
Contact us
WhatsApp or email us your order number and the photos. Our team responds within 4 business hours and typically same-day.
We reply within 4 hours
We verify & act
We review your photos, file the insurance claim on your behalf, and confirm whether a replacement or full refund is the best resolution.
Same or next business day
Replacement or refund
Replacement dispatched within 5–7 business days. Refunds processed within 2 business days and credited in 5–10 days depending on your payment method.
5–10 days total
Common Questions
Shipping Worldwide
More shipping and returns questions?
Browse our full FAQ →Questions About Your Order?
Talk to a Real Person
No chatbots, no scripted responses. Our small artisan support team handles every query personally — we can check your order's workshop status, confirm personalisation details, or arrange a delivery window.
Workshop & showroom: 14, Shilp Gram Road, Jawahar Nagar, Jaipur 302004 · Open Mon–Sat, 10 AM–6 PM IST
Family-Owned
Since 1983, Jaipur
100% Handmade
No machines, ever
12-Point QC
Before every dispatch
Fully Insured
Every shipment
4.9★ Rating
98% recommend us
Ready to Order Something
Made Just for You?
You now know exactly what happens after you place an order — from the artisan's bench to your doorstep. There are no surprises, only craftsmanship.