Terms & Conditions
Written for People
These terms exist to make sure every transaction between you and ArtisanKart is transparent, fair, and clearly understood by both sides. We are a family-owned workshop — the people who write these terms are the same people who make your products. We have no interest in hiding anything in the small print.
Plain language. Honest expectations. No surprises at checkout or after delivery.
Effective date: 7 June 2026 · Version 1.0 · Governed by Indian law
What These Terms Cover
Six areas, summarised before the detail. Click any section below for the full explanation.
Product Purchases
- All products are handcrafted in Jaipur
- Natural variations are expected and celebrated
- Product images are representative
- Availability subject to workshop capacity
Personalised Orders
- You supply accurate text, images, and instructions
- We confirm before production on complex orders
- Personalised items are non-refundable unless defective
- Production adds 1–2 days to standard lead times
Payments
- Prices shown include applicable taxes
- Payment captured at order confirmation
- Secure processing via Razorpay and PayPal
- INR pricing is definitive; foreign currency is indicative
Shipping
- Standard orders: 2–5 business day processing
- Personalised orders: 3–7 business day processing
- Estimated delivery dates are not guaranteed
- International orders subject to customs delays
Returns
- 30-day return window for standard products
- Personalised items cannot be returned unless defective
- Damaged-in-transit claims within 48 hours of delivery
- Full refund or replacement at our discretion
Corporate & Bulk
- Bulk pricing available from 10 units
- Separate quotation required for branded orders
- Production timelines negotiated per order
- GST invoicing provided for all B2B orders
By using this website or placing an order, you agree to the full terms below.
Acceptance of Terms
These Terms and Conditions govern your use of the ArtisanKart website and any purchases made through it. By using our website in any of the ways listed opposite, you confirm that you have read, understood, and agree to these terms.
If you are purchasing on behalf of a company or organisation, you confirm that you have authority to bind that entity to these terms.
Agreement is implied when you
- Browsing or using the ArtisanKart website
- Creating an account
- Adding items to your cart
- Placing an order
- Communicating with our team to place an order
If you do not agree with any part of these terms, please do not use the website or place an order.
Your responsibilities
- Provide accurate personal and shipping information
- Keep your account credentials secure
- Use the website for lawful, personal, or commercial purposes only
- Ensure personalisation content (text, images) does not infringe third-party rights
- Review your order carefully before confirming payment
Our responsibilities
- Describe products accurately and update listings promptly
- Process your order within the stated timeframe
- Communicate clearly if any issue affects your order
- Handle your data in accordance with our Privacy Policy
- Honour our returns and warranty commitments
Age requirement: You must be at least 18 years old to place an order. By purchasing, you confirm that you meet this requirement. Minors may browse the website with parental supervision.
Products &
Availability
What you see, what you get, and why handcrafted products are beautifully imperfect — by design.
The handmade difference
Natural wood grain, tone, and texture vary between pieces. Photographs are representative. Your piece will be similar — never identical. This is exactly what makes it yours.
Natural Variations in Handcrafted Products
Every piece we make is shaped, sanded, carved, and finished by hand. This means that no two products are identical. Wood grain direction, tone, and texture vary naturally between pieces — and between the product photograph and your individual piece. These differences are not defects. They are the signature of genuine craftsmanship. We consider them features, not flaws.
Product Images & Descriptions
We photograph our products carefully and describe them accurately. However, monitor calibration, lighting conditions, and natural wood variation mean that the colour and grain you receive may differ slightly from photographs. Dimensions provided are approximate and measured to within ±5mm. If exact dimensions are critical for your use, contact us before ordering.
Pricing & Availability
All prices are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Prices may be updated without notice, but the price you see at checkout confirmation is the price you pay — we will not charge more after your order is confirmed. Product availability is subject to workshop capacity and material supply.
Product Descriptions & Accuracy
We make every effort to ensure product listings are accurate and up to date. If a product is listed with an error (incorrect price, incorrect specification), we reserve the right to cancel the order and issue a full refund before dispatch. We will notify you promptly and give you the option to reorder at the correct price.
Discontinued & Out-of-Stock Products
If a product you have ordered becomes unavailable after order confirmation, we will contact you within 2 business days to offer an alternative or a full refund. We do not substitute products without your explicit approval.
Personalised
Orders
Custom orders involve shared responsibility — you provide accurate content, we produce it faithfully. These terms explain exactly where each responsibility sits.
The most important rule
We engrave exactly what you submit. Please check your text, names, dates, and images carefully before confirming your order. Errors you introduce cannot be refunded.
Orders &
Payments
How orders work, what payment methods are accepted, and what happens if you need to change or cancel.
GST included
Prices displayed on the website include GST. Your invoice will show the GST breakdown. For B2B orders requiring input tax credit, contact us for a formal B2B invoice with your GSTIN.
Accepted payment methods
| Method | Processor | Available |
|---|---|---|
| Credit / Debit Card | Razorpay | India |
| UPI (GPay, PhonePe, Paytm) | Razorpay | India |
| Net Banking | Razorpay | India |
| Wallets (Paytm, Amazon Pay) | Razorpay | India |
| PayPal | PayPal | International |
| International Cards | Razorpay / PayPal | International |
Order Confirmation
An order is confirmed when you receive a confirmation email with your order reference number. We begin processing your order within 1 business day of confirmation. If you do not receive a confirmation email within 2 hours, check your spam folder or contact us — your order may not have been placed successfully.
Pricing & Currency
All prices are in Indian Rupees (INR) unless you select a different currency display. INR pricing is the definitive price — foreign currency conversions are displayed for reference only and are subject to exchange rate fluctuation. The INR amount at checkout is what you will be charged.
Order Amendments
You may request changes to a standard (non-personalised) order within 2 hours of placing it, provided production has not started. For personalised orders, amendments may be possible within 30 minutes — after which engraving preparation begins. Contact us immediately via WhatsApp for the fastest response.
Order Cancellations
Standard orders may be cancelled for a full refund within 24 hours of placement, provided they have not been dispatched. Personalised orders may be cancelled within 2 hours of placement before production begins — after which a partial refund (materials cost deducted) may apply. Orders already dispatched cannot be cancelled.
Shipping &
Delivery
Processing times differ between standard and personalised orders. Delivery estimates start from dispatch, not from your order date.
Free shipping on all orders above ₹999 within India. Flat ₹99 shipping on orders below ₹999. International shipping calculated at checkout based on weight and destination.
Standard Products
Processing: 2–5 business days
Personalised Products
Processing: 3–7 business days
Engraving and custom work adds to production time — plan accordingly for gifting occasions.
Corporate / Bulk Orders
Processing: Negotiated per order
Production timelines for bulk orders are confirmed in writing at the time of quotation.
Delivery estimates are not guarantees
Estimated delivery dates are based on historical courier performance and are provided in good faith. Factors outside our control — courier delays, weather, local conditions, customs — may affect actual delivery. We are not liable for delays caused by the courier once the package has been dispatched.
Failed deliveries
If delivery fails due to an incorrect address provided at checkout, or if the package is uncollected after a courier delivery attempt, redelivery charges may apply. Please ensure your delivery address and phone number are accurate. For gift orders, confirm with the recipient that someone will be available.
Tracking & notifications
All orders are dispatched with a courier tracking number sent to your registered email address. Use the tracking link to monitor your shipment. Our courier partners (Delhivery, Blue Dart) provide live tracking from dispatch. For any tracking queries, contact us — we can follow up directly with the courier.
Same-day dispatch (Jaipur only)
For non-personalised orders placed before 11 AM IST by customers in Jaipur, same-day dispatch is available upon request. Contact us on WhatsApp immediately after placing your order to confirm same-day eligibility.
Returns &
Refunds
A summary of our return eligibility rules. For the complete policy — including how to initiate a return — see our dedicated Returns page.
Full returns policy
Our complete Shipping & Returns page covers step-by-step return instructions, timelines, and how to start a return request.
View Shipping & Returns PolicyStandard Products
- 30-day return window from delivery date
- Item must be unused and in original packaging
- Free returns for manufacturing defects
- Return shipping cost borne by customer for change-of-mind
- Refund processed within 5–7 business days of receipt
Personalised Products
- Cannot be returned for change-of-mind reasons
- Refund or remake if we made a production error
- No refund for errors in text/images submitted by you
- Visible manufacturing defects are fully covered
- Contact us — we resolve issues generously
Damaged in Transit
- Report within 48 hours of delivery with photographs
- Full replacement or refund — your choice
- We handle all courier claims on your behalf
- No cost to you in any scenario
- Replacement dispatched within 5 business days
Manufacturing Defects
- Covered for 2 years from purchase date
- Structural failures, finish separation, joint failures
- Contact us with your order number and photographs
- Repair, replacement, or refund at our discretion
- Natural variations in wood grain are not defects
Not sure if your situation is covered? Contact us before returning anything — we will tell you exactly what to do and what to expect.
Corporate &
Bulk Orders
Bulk orders follow a structured quotation and approval process. These terms apply to any order of 10 or more units, or any order requiring custom branding.
Start a corporate enquiry
Send us your brief on WhatsApp and we will get back to you within 1 business day with a quotation.
Submit a Brief
Share your requirements via WhatsApp or our corporate enquiry form — product type, quantity, personalisation details, branding requirements, and required-by date. The more detail you provide, the faster we can respond.
Receive a Quotation
We provide a written quotation within 1–2 business days. The quotation includes unit pricing, total cost, production timeline, delivery estimate, and GST breakdown. Quotations are valid for 7 days.
Approve & Confirm
For orders with logo engraving or custom packaging, we send a digital proof for your approval before production begins. You confirm approval in writing. We begin production only after written confirmation and payment of the agreed deposit.
Production & Delivery
Production timelines are specified in the quotation. We provide progress updates at agreed intervals. For large orders, phased delivery can be arranged. Final payment is due before dispatch unless otherwise agreed in writing.
Minimum order quantity
Bulk pricing tiers begin at 10 units. Orders below 10 units for the same product are priced at standard retail rates. There is no maximum order quantity.
Deposits and payment terms
Bulk orders of 25+ units require a 50% deposit at order confirmation and 50% before dispatch. Orders below 25 units require full payment upfront. Payment terms beyond this require a signed agreement.
Design ownership
Custom designs created specifically for your corporate order remain your intellectual property after full payment. We retain the right to use a representative photograph for our portfolio unless you request otherwise in writing at the time of order.
Cancellations
Corporate orders cancelled after production has begun are subject to a partial charge for materials and work completed. Cancellations before production begins are refundable minus any design/proofing costs already incurred.
Customer Content
& Uploaded Files
When you submit artwork, logos, or images for a custom product, these rules govern ownership, permissions, and responsibilities.
In plain terms
Ownership of Your Content
Any artwork, logo, image, or text you submit to us for a personalised order remains your property at all times. By submitting content, you grant us a limited, non-exclusive licence to use it solely for the purpose of producing your order. We do not acquire ownership of anything you upload.
Your Representation & Warranty
By submitting content for personalisation, you confirm that: (a) you own the content or have explicit permission from the rights holder to use it in this way; (b) the content does not infringe any copyright, trademark, or other intellectual property right; and (c) the content does not violate any applicable law or third-party right.
Content We Cannot Use
We reserve the right to refuse to engrave or apply any content that we reasonably believe infringes intellectual property rights, contains offensive or illegal material, or misrepresents a brand without permission. If we decline to proceed, we will notify you promptly and offer a full refund.
Your Indemnity
If a third party makes a claim against us arising from content you submitted (for example, a copyright infringement claim from a brand whose logo you uploaded without authorisation), you agree to indemnify and hold us harmless from any resulting costs, claims, or liabilities.
Intellectual
Property
Our designs, photography, and branding belong to us. This section explains what is and is not permitted — in plain terms.
The short version: you can share, enjoy, and talk about our products freely. You cannot reproduce our designs, photography, or branding for commercial purposes without permission.
Website Content
All text, graphics, layouts, user interface elements, and other content on the ArtisanKart website are owned by or licensed to ArtisanKart and are protected under Indian copyright law. You may not copy, reproduce, republish, or distribute any part of the website content for commercial purposes without our written permission.
Allowed
- Sharing links to products on social media
- Printing pages for personal reference
Not allowed
- Copying product descriptions for other websites
- Using our photography commercially
Product Designs
The original designs of our handcrafted products — carving patterns, shapes, decorative motifs, and product configurations — are our creative work and are protected by applicable intellectual property law. You may not reproduce, imitate, or commission replicas of our designs for commercial sale without written agreement.
Allowed
- Purchasing and gifting our products
- Sharing photographs of products you own
Not allowed
- Commissioning copies from other makers
- Using our designs for manufacturing
Photography & Images
Product photographs, lifestyle images, and workshop photography on this website are commissioned by us or belong to us. You may share these images on social media when purchasing our products, but may not use them for commercial advertising, resale listings on other platforms, or any paid promotional activity.
Allowed
- Social sharing of your own purchase
- Press coverage with attribution
Not allowed
- Using our photos to sell competitor products
- Selling or licensing our images
Brand & Trademarks
The ArtisanKart name, logo, and associated branding are our trademarks. You may refer to ArtisanKart by name in reviews, social posts, and editorial content. You may not use our name or logo in a way that implies endorsement, partnership, or affiliation without our prior written consent.
Allowed
- Writing reviews mentioning ArtisanKart
- Editorial or journalistic mention
Not allowed
- Using our logo on your own products
- Implying a business partnership
Limitation of
Liability
Legal protections exist for both parties. Every item below includes a plain-language summary alongside the legal language.
Why this section exists
Limitation of liability clauses protect both the business and customers by setting clear expectations. Every item here includes a plain-language summary — the "plain" label is what it actually means in practice.
Account &
Website Usage
Your account, your responsibility. Acceptable use rules for our website and shopping tools.
Account is optional
You can place orders as a guest without creating an account. Accounts are available for customers who want order history and faster checkout — not required.
Creating an Account
You may browse and purchase as a guest without creating an account. An account is optional and offers order history, saved addresses, and faster checkout. You must provide accurate information when creating an account. Accounts are for individual use and may not be transferred.
Account Security
You are responsible for maintaining the confidentiality of your account password and for all activity under your account. Choose a strong, unique password and do not share it. If you suspect unauthorised access to your account, contact us immediately — we will secure the account and investigate.
Account Termination
We reserve the right to suspend or terminate accounts that are used fraudulently, to abuse our return policy, to submit offensive personalisation content, or to engage in any activity that harms other customers or our business. You may delete your account at any time by contacting us — see our Privacy Policy for what happens to your data.
Prohibited activities
The following activities are not permitted on our website or through our ordering system:
- Placing orders with fraudulent payment methods
- Submitting false personalisation content to obtain refunds
- Attempting to access other accounts or backend systems
- Using automated tools to scrape product or pricing data
- Uploading malicious files or code through any form
- Placing orders on behalf of someone under 18
- Making false or misleading product or service claims
- Infringing intellectual property rights in submitted content
International
Orders
We ship to 8+ countries. International customers should be aware of customs duties, delivery timelines, and currency considerations.
Currently shipping to
Additional countries available — check at checkout.
Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, and handling fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping charges. We have no control over customs charges and cannot predict them — check with your local customs authority before ordering.
Restricted & Prohibited Destinations
We do not ship to countries under active international sanctions or where we are unable to obtain export clearance. If you place an order to a restricted destination that we cannot fulfil, we will cancel the order and issue a full refund. The list of supported destinations is shown at checkout.
Customs Documentation
All international packages are accompanied by an accurate customs declaration stating the product description and declared value. We are required by law to declare the actual value — we do not undervalue shipments to reduce customs charges, as this is illegal in most jurisdictions.
Currency & Payment
International orders are priced in INR. Your card or PayPal will convert to your local currency at the prevailing exchange rate. We are not responsible for foreign exchange fees charged by your bank or card provider. Prices displayed in foreign currencies on the website are indicative only.
International customers: customs delays
Customs clearance can add 3–15 business days to international delivery times and is outside our control. Estimated delivery dates provided at checkout do not account for customs clearance time. Plan accordingly, especially for gifting occasions.
Modifications
to These Terms
We will update these terms as our business grows. Here is how we handle changes — and what you can expect from us.
Significant changes
If we make changes that materially affect your rights (e.g., return window, warranty terms), we will email registered customers at least 14 days before the change takes effect.
Minor updates
Corrections, clarifications, and additions that do not affect customer rights take effect immediately. The effective date on this page always reflects the current version.
Continued use
Continued use of our website or placing an order after terms are updated constitutes acceptance of the new terms. If you do not agree to updated terms, stop using the website and contact us.
Version 1.0
Current7 June 2026Initial Terms & Conditions published.
- Complete terms covering products, personalised orders, payments, shipping, returns
- Corporate and bulk order terms
- Intellectual property protections
- Limitation of liability with plain-language explanations
- International orders and customs section
Questions About
These Terms?
Our terms are written to be understood, not to confuse. If anything here is unclear, or if you have a situation not covered, reach out directly — a real person will respond.
+919876543210
Replies within 30 minutes
Best for order questions, personalisation queries, and quick concerns.
hello@artisankart.shop
Within 4–6 business hours
For formal queries, corporate enquiries, and terms-related questions.
Address
ArtisanKart, Johari Bazaar, Jaipur, Rajasthan 302003
Mon–Sat, 10 AM – 7 PM IST
Workshop visits welcome. Call ahead to confirm availability.
Business Name
ArtisanKart
Registered Address
Johari Bazaar, Jaipur, Rajasthan
Established
1983, India
Terms Written With
Honesty, Not Lawyers
We wrote these terms ourselves, in plain language, because we believe transparency is the foundation of a good customer relationship. If anything here seems unclear or unfair, tell us — we take that seriously.
Family-owned since 1983
These terms are written by the same family that makes your products. We have no legal department — just an honest intention to be clear about what we offer and what we expect.
A genuine partnership
Every order is a transaction between real people. If something is wrong, tell us — we will fix it. Our goal is always a satisfied customer, not a dispute about small print.
Quality is our reputation
We have been making handcrafted wooden products since 1983. Our reputation depends on every customer being happy with what they receive. That is a stronger guarantee than any legal clause.
Secure, transparent shopping
Payments are processed securely. Your data is handled responsibly. Your rights as a consumer are preserved. We compete on quality and trust — not on confusing terms.
Terms & Conditions v1.0 · Effective 7 June 2026 · ArtisanKart, Jaipur · Governed by Indian law